Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. We're regulated by Ofcom against key service and performance measures. You can change your cookie settings at any time. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. Around 3.5 million of the customers affected lived in rural areas. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. Contact BT. due by 7 April 2024, 61100 - Wired telecommunications activities, Companies House does not verify the accuracy of the information filed. They in turn will contact us to resolve the matter on your behalf. Find out whos who. Your Service Provider is defined by the company that you pay your phone bill to. 2 . If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. Today, the company is structured such that it is a wholly owned subsidiary of British Telecommunications plc (BT), which itself includes the four separately managed businesses and virtually all other assets of the BT Group. BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Our board is responsible for setting our strategy and overseeing our performance. Monday to Friday 8am to 9pm. Openreach Web: Openreach.co.uk Email: [email protected] High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either [email protected] or firstname.middle [email protected] They will raise the issue with us on your behalf. Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. Give us a call today. 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In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Please contact the company that sends you your bill. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. . Openreach has been awarded the status of 'Superbrand' for 2020/21. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. free lookups / month. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). What can I do? 0800 800 150. So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. OPENREACH LIMITED. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Most of all getyour complaint escalated if you are still unhappy with the outcome. (adsbygoogle = window.adsbygoogle || []).push({}); Address :Kelvin House, 123 Judd Street, London WC1H 9NP, Twitter ID : @https://mobile.twitter.com/weareopenreach. million verified professionals across 35 million companies. The actual figure? I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. Clive Selley CBE: Chief Executive Officer Keep your email factual. Ofcom further announced that it was preparing a formal notification to the European Commission to start the separation process. Please find belowinformation on how you can buy some of BT Group's surplus assets. Next accounts made up to 31 March 2023 Find out more about our executive team who they are, where they came from and what they do for us. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Sustainability is at the heart of our business. Help me to assist hundreds of other desperate customers. Hereis a selection of BT Complaints numbers andaddresses. [45] In 2014 the Huawei Cyber Security Evaluation Board was set up to test and monitor Huawei's products on an ongoing basis in an attempt to address the security concerns. Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. Please help update this article to reflect recent events or newly available information. Monday to Friday 8am to 9pm. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. Kelvin House, 123 Judd Street, London WC1H 9NP. If you are a member of the Contact Lens Rewards Scheme and have a question about your membership - Call 0345 603 2020. Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. BT was fined 42 million and agreed to pay the telecoms providers involved as much as 300 million in compensation. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. Have a query and not sure who to contact?. Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? We've helped over 70,000 people like you. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Below are some executive team members name of Foot Locker corporate office UK. For more information contact our fleet solutions partner. Lorem ipsum dolor sit amet consectetur adipisicing elit. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. Weekends 8am to 8pm. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. Service updates. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). due by Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. The majority of the members are independent. email your letterto the Complaints BT address below. [9], In June 2017 Openreach demonstrated its version of G.fast technology, using "side pods" that can be bolted on to existing cabinets to offer potential UK broadband speeds of up to 100Mbit/s. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. [38], On 14 June 2018, Ofcom published a report "Progress on delivering a more independent Openreach". In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Option 1, then option 2. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit We also use them to offer content that's personalised and relevant to you. E1 8EE, Registered in England and Wales No. London, United Kingdom. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. Im sure you will get a response within a few days. Many thanks. Search over 700 Openreach Phone Number: 0800 783 2023 Email Address: NA Head Office Address: Kelvin House, 123 Judd Street, London WC1H 9NP, uk. This is how life was back then. Language links are at the top of the page across from the title. If youre a customer of an ISP, you should contact them about any service issues or faults. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. Here are some of the channels. ", "BT aimed to get true fibre to 25% of UK. At 9am this morningI had a personal reply from the Chief Executive of BT Retail. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Our people 31 December 2023, Last accounts made up to [31] The initial conclusions of Ofcom's investigation, which were published in February 2016, did not require BT to sell Openreach. Are you wondering how to complain to BT ? Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. The quality of information on this pageis dependanton your feedback. Five ways we're rising to the rural broadband challenge, Ultrafast full fibre is changing how we work and live. Ask for their managers name and a contact number if they say they are going to ring you back. In 1987 I began a career as a British Telecom Engineer. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. Contact us. For corporate enquiries only - call or write to us at our registered office: BT Group plc Find out more about what that means. [18] Openreach has also received a high number of customer complaints relating to poor service. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our network Genesys named a 2022 . Let me help you trymy fresh approach! We use cookies to bring you a great browsing experience - and to find ways to make it even better. Openreach Limited is a wholly owned subsidiary of BT Group. Please select from the dropdowns below for other contact pathways. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. (business & personal). You can contact us through our chat facility. Keep your email factual. [19][20] It does not communicate directly with members of the public, but only with their service providers. Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. Find out moreBritish Telecom My Old Job I Loved. Registered in England and Wales No. See the full leadership team at Craft. Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. Learn about our latest performance, and of course, check the numbers. Clive , The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. We have a range of cars and commercial vehicles for sale. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: 0800 023 2023 (option 1) Social media Residential customers [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. The best way to getin touch withHigh Level Complaints BT department is to either write directly to the chairman, or a member of the board. Openreach builds, maintains and manages the broadband network in Northern Ireland. Can anyone point me towards an email address or telephone number for the openreach wayleave dept? BT Group plc. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. Offices, reviews and public commentary for UK companies. [40], The Chinese telecommunications company Huawei was contracted to supply critical components to UK telecoms networks, including Openreach's fibre infrastructure in 2010 and EE's 4G network. Weekends 8am to 8pm. Openreach Limited runs the UK's digital network. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . For corporate enquiries only call or write to us at our registered office: 020 7356 5000. Option 1, then option 2. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. Have youbeen drained of all energy, stuck in endless loopstalking tocall centre staff in Bongo Bongo land? Openreach and Ulster Rugby have joined forces to celebrate the importance of connections. Discover great CX today. BT's Chief Executive, Director is Philip Jansen. Openreach Limited runs the UK's digital network. To report damage to the network or health concern, call 0800 023 2023. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. We wont ever ask you for your bank details. [41][42] Between 2010 and 2012 the UK intelligence community initiated an investigation aimed at Huawei, with increasing urgency after the US, Canada and Australia prevented the company from operating in their countries. Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. Got an enquiry about careers at BT Group? I take no responsibility for incorrect numbers or info here. Phone Number . We have a range of ways to get in touch for new and existing customers. How to contact Openreach. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". I have a Crackly Line. How do I check if an engineer is from Openreach? Myself and my team cover the whole of the UK. Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc.